F.A.Q
ABOUT
Wine Dinner Experience
1. How do I book a wine dinner?
Bookings are made online through our website. A credit card payment via Stripe is required to confirm your seat. You’ll receive a confirmation email once your payment is processed.
2. Can I transfer my ticket to someone else?
Yes. Tickets are transferable as long as you notify us by email (events@sustentuwineclub.com) at least 3 days before the event with the new attendee’s details and any dietary requirements.
3. What is our cancellation policy?
- Got 15 days to get money back after the purchase (without some fees that are retained by third parties)
- 3 days before the event → you’ll receive a voucher for the ticket value, which can be used toward future events or shop purchases (excluding subscriptions).
- Within 2 day of the event → tickets are non-refundable.
- No-show without notice → no refund or voucher.
If Sustentu cancels the event, you can choose a refund without the third-party fees or transfer to another dinner.
4. What if I have dietary requirements or allergies?
Please let us know when booking, or email us at least 5 days before the event. We’ll do our best to accommodate, but specific alterations cannot be guaranteed.
5. What’s included in the wine dinner?
- A multi-course menu crafted by top chefs.
- A selection of fine wines (including exclusive or rare bottles, when available).
- Expert guidance from our sommelier or guest winemakers.
- Access to private rooms and unique dining spaces.
- Special offers on wines tasted at the event.
6. How much wine is served?
Each wine is served in a standard tasting measure:
- 125ml for sparkling
- 100ml for still wines
- 75ml for sweet or fortified wines
All other drinks not on the menu will be charged to the side for each individual. Price is calculated for the consumed bottles and food.
7. What if I arrive late?
Events start on time. Late arrivals may miss part of the experience, and refunds cannot be provided.
8. Will photos or videos be taken?
Yes. We often capture moments for our website, social media, and marketing. By attending, you agree to this use unless you notify us in advance by email.
9. What happens if someone drinks too much?
We promote responsible enjoyment. If anyone appears intoxicated, our team reserves the right to stop serving alcohol. Attendees must be 18+ and may be asked to show ID.
10. Are partner venues involved?
Yes, we sometimes collaborate with restaurants, wineries, hotels, and other venues. If you buy tickets directly from a partner, their own terms & conditions will also apply.
11. Who do I contact with questions?
📧 Email: events@sustentuwineclub.com
🌍 Website: www.sustentuwineclub.com
Community: How to Be Part of It
Becoming a member of the Sustentu Wine Club is designed to be as exclusive and seamless as the wines we curate. Because we focus on limited-production, high-quality labels, we manage our membership through a structured enrollment system.
Here is everything you need to know about joining our community.
Frequently Asked Question
What is the Sustentu Wine Club?
Sustentu Wine Club is a curated wine membership designed for people who want access to unique, high-quality wines with a strong focus on character, origin, and discovery. Each selection is chosen to offer something you’re unlikely to find easily elsewhere.
1. How do I join the Sustentu Wine Club?
To join, you must sign up during our monthly Open Enrollment Window. Outside of these dates, you can join our Waiting List to be notified the moment a spot becomes available.
How does the membership work?
Members receive a curated wine selection (often as a “mystery box”) on a recurring basis. Each release is thoughtfully assembled and only available during a limited ordering window.
2. When is the Enrollment Window?
Our doors open from the 20th of the previous month to the 5th of the current month (e.g., January 20th to February 5th). This strict window allows us to ensure logistics and quality control are perfect for every shipment.
3. Why is there a limit on memberships?
We prioritise quality over quantity. Many of the wines we feature, some wines are produced in small batches. Limiting our member base ensures that every person in the club receives these rare gems without compromise.
4. Is there a membership fee?
There is no “entry fee” to join. Your membership is sustained by your monthly box subscription. You only pay for the curated selection of wines delivered to your door.
5. Can I skip a month or cancel?
Yes. You have full control through your member portal. However, please note that cancellations or “pauses” must be requested at least 5 business days before the window opens (by the 15th of the month) to avoid being charged for the upcoming cycle.
6. What makes Sustentu wines different?
Our curation process is rigorous. We participate in global events like the International Wine Challenge (IWC) to benchmark our selections. We focus on sustainability, volcanic soils, ancient grapes, and winemakers who respect the land, small producers as well as big names.
7. How do I know if I’m off the waiting list?
When a spot opens up, we send an invite to the next person on the list via email. You will have 15 days to complete your enrollment before the spot is offered to the next wine lover in line.
Can I buy wines individually outside the club?
Wines will be available privately to members, and wines will stay in a private shop for members where you can buy till the last 4 months. Then the wines are refreshed with new ones FIFO (first in, first out).
Is this suitable for beginners or only wine enthusiasts?
Both. If you’re newer, it’s a guided way to explore better wines. If you’re experienced, it’s a way to access bottles that aren’t obvious or widely available.
Where do you deliver?
Delivery options depend on your location. Full details are provided during checkout.